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Tuesday March 24, 2020

What decisions and facilities does the airline make to compensate you? – canceling reservation due to Corona

Have you ever booked a ticket before the outbreak of the Corona virus that hit the whole world? Do you want to change or cancel your flight history ?!

Global and domestic airlines have made quick and flexible decisions to help their customers and compensate them as much as possible.

Learn about the decisions related to reservations, cancellations, or refunds of airline tickets taken by airlines following the outbreak of Covid 19, and the resulting border closures and cancellations for flights.

Fly Emirates

Emirates temporarily suspends all passenger services as of March 25, 2020, in compliance with the directives of the Government of the United Arab Emirates within the plan to contain the spread of the Corona virus.

Emirates Airlines adopted a number of decisions concerning travelers, namely:

For travelers who have travel tickets issued on or before March 31 and affected by:

  • Travel ban: There is a government travel ban
  • Travel Tips: General government guidelines against unnecessary travel
  • Quarantine requirements: Mandatory quarantine at the point of departure or destination
  • Compulsory closure: Countries where their governments issued a mandatory closure decision, and therefore travelers are unable to reach the airport
  • Cancellation of flights: flights canceled by Emirates Airlines

They are eligible for the following rebooking options and travel voucher:

  • Obtaining a travel voucher for the value of the issued ticket, valid for 12 months from the date of issue.
  • Passengers who have flight reservations for travel on or before 30 June 2020 can rebook their flights to any Emirates destination in the same region without a rereservation fee or any difference in the price of the ticket.

Passengers who booked directly with Emirates Airlines can visit the Travel Voucher travel voucher page online and add a “Corona Virus Recovery Request” in the comments section. As for travelers who booked with a travel agent, they should contact him for further assistance regarding their reservations.

Last update: March 24, 2020

For the source, click Here

Gulf Air

Due to the current global developments, Gulf Air offers its passengers unlimited changes without any change fees:

  • It applies to all tickets regardless of travel date.
  • Unlimited changes at no charge to book future flights on the same original destination
  • Spread may be charged on new modified reservations.
  • Refund cannot be made if the price in the modified booking is lower.
  • It applies to all tickets of all types.

Changes to reservations can be made by visiting the “Reservations Management” section of the company’s mobile app or on its gulfair.com website (for tickets issued on or after March 10) or by contacting Gulf Air’s call center (for tickets issued before March 10). Passengers who booked through travel agent offices are advised to contact these agents directly.

  • Tickets can be refunded (including nonrefundable tickets) without a fine when there is a change in the scheduling of Gulf Air flights in the event that one or more of the following procedures are applied:
  • 1) There is a change in the itinerary which leads to a lack of a close schedule within 24 hours of the original departure or arrival time
  • 2) A change to the scheduled Gulf Air flight route, which adds stopping at one or more stations on the original flight itinerary.

For the source, click Here

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Arabia Airlines

All passengers affected by international flight restrictions are entitled to the following:

  • Modify the date or destination of the reservation without any additional charges (price difference between flights may apply)

or

  • Cancellation of the flight without any additional fees and getting its value as a balance in your account with Air Arabia for use on all its flights and it is valid for a full year from the date of payment.

You can make the amendment / cancellation through your reservation agent or through the company’s website up to 24 hours from the date of the trip through the reservation department and you will be exempt from all cancellation or amendment fees

For the source, click Here

Saudi

For domestic flight tickets:

If your flight departure time is between 4 March and 15 April 2020 and you purchased your ticket from / before 4 March 2020 you will be entitled to one of the following options:

  • Cancel your reservation and use your ticket at a later time without fees,

or

  • Exemption from onetime change fees,

This exemption applies to all types of additional baggage vouchers, prepaid seats, preupgrade coupons and internet vouchers.

If your flight departure time is before March 4 2020 or after April 15 2020 or you purchased your ticket after March 4 2020 and you wish to change your flight date then the fee will be applied to your ticket.

For international flights:

If your flight departure time is from / before April 15, 2020 and you purchased your ticket from / before March 31, 2020 you will have one of the following options:

  • Cancel your reservation and use your ticket at a later time without fees,

or

  • Exemption from onetime change fees,

This exemption applies to all types of additional baggage vouchers, prepaid seats, preupgrade coupons and internet vouchers.

If your flight departure time is after April 15, 2020, or you purchased your ticket after March 31, 2020 and you wish to change your flight departure time, the fee will be applied to your ticket.

For the source, click Here

Royal Dutch Airlines

You can rebook your flight or request a refund in the form of a travel voucher until September 30, 2020. It is valid for one year after the date of issue. Due to the huge amount of orders, it may take up to one week for the coupon to be received by email.

If you need to change your reservation, you will not have to pay the change fee, which is what you usually have to pay when changing your flight.

If you change to a more expensive ticket type, you will need to pay the price difference, i.e. the difference in price between your original ticket and your new ticket.

In the event your flight is canceled, you will unfortunately not be entitled to compensation as you assume

European Union Regulation 261/2004, because the Corona virus is an exceptional circumstance that exempts airlines from paying compensation.

For the source, click Here

Fly people

All customers can cancel / change booking dates on all domestic and international flights, according to the following conditions:

  • If the reservation creation date was before March 31, 2020
  • Travel date: from March 9 to April 30, 2020

Only onetime change is allowed without fees

In case of changing the reservation:

  • The price difference between the two reservations is calculated, if any
  • Reservation is permitted to any date until 5 October 2020
  • In case of cancellation of the reservation, the entire amount will be saved as a balance with the same reservation number for a period of one year from the date of cancellation, and the traveler can benefit from it from any of the domestic or international destinations.

All reservations made through the official flynas website or flynas call center are canceled / changed only. As for reservations made through travel agents, the traveler must contact the agent to change or cancel.

For the source, click Here

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Middle East Airlines

MEA decided to exempt its customers from paying any penalties related to ticket refunds / rereservations and / or noshow. This exemption will apply to company tickets for all destinations until March 31, 2020.

Kuwaiti

For travelers between 22 February 2020 and 30 April 2020, regardless of the ticketing date:

– Passengers who book their tickets between February 22, 2020 – April 30, 2020, regardless of the ticket issuance date, can redeem / reissue / forward tickets without fines.

** For tickets outside the dates that are not covered by this policy, the usual rules for rereservation or cancellation apply.

Rescheduling or reissue policy for tickets canceling flights due to Corona Virus (Covid19):

  • Tickets are refundable, can be reissued / forwarded without reissuing / forwarding fees.
  • Nonrefundable tickets, reissue / forwarding is permitted without reissue / forwarding fees provided the ticket is used by December 31, 2020.

The difference will be calculated in the price of the ticket, taxes, or additional fees.

  • Reservation / reissuance of travel tickets for the utility offer is permitted between September 1, 2020 and December 10, 2020 without reissue fees.

Reservation or reissue policy for tickets canceled due to Corona Virus (Covid19)

  • Fully unused ticket price refund: full refund will be applied without any refund fee charged.
  • Partially used ticket price refunds: unused tickets are allowed to be redeemed.

Measures

Regarding the process of rebooking / reissuing / forwarding: For all tickets booked on kuwaitairways.com / Kuwait Airways application / any of the offices of Kuwait Airways, you can rebook your tickets by calling the call center (171) or visiting sooner Kuwait Airways office.

Ticket price redemption: For tickets booked through / Kuwait Kuwaitways.com / Kuwait Airways application, you can apply for a refund of money online through “MANAGE BOOKING” or “reservation management” for valid tickets issued by any of our offices, or visit the nearest office of the lines Kuwaiti Air. To recover the money.

For valid tickets booked through a travel agency, please contact your travel agent to renew or redeem the reservation.

For the source, click Here

Royal Jordanian

Royal Jordanian offers flexible procedures for travelers from 15 April to 20 May 2020 who booked their tickets from 16 March to 15 April 2020.

  • Free reservation change (exemption from payment of change fees), while the traveler must pay the price difference between the two tickets, if any.
  • Tickets are refundable without penalties (nonrefundable taxes remain nonrefundable). Nonrefundable tickets remain nonrefundable

For refund tickets in effect until the end of March 2020:

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The unused value of the ticket can be reissued in the form of EMD (various electronic document) where passengers will be able to benefit from it as follows:

  • The validity of the EMD will be more than the validity of the purchased ticket as it will start from the date of the new reissue and not from the date of the original ticket issuance (extended validity).
  • EMD will also give travelers a redirect option, as they can take advantage of the EMD value to change the destination.
  • This electronic document will be valid for one year from the date of issue and cannot be recovered yet, but it can be reused for any other path.

For tickets issued before March 16, 2020, the following rules apply:

  • The first change to the reservation is free, subject to the price difference.
  • Refund will be applied according to the terms and conditions of the Royal Jordanian Ticket. However it does offer an option to reissue the ticket value to EMD (Electronic Variety Document), for use in future bookings.
  • Passengers can have their tickets frozen for up to one year (from the day of issue) if they travel on / before March 31, 2020.

For the source, click Here

Jazeera

Fees for modifying / changing / canceling reservation and rebooking on other trips for all destinations have been canceled, for reservations made during the period from March 7 to March 30, 2020 provided that travel is during the same period.

For the source, click Here

British Airways

With regard to canceling a reservation if traveling now until May 31, 2020: Cancellation at no cost

For a change of reservation (applies to all reservations made between March 3 and May 31, 2020, with a departure date until December 31, 2020): a change without any fees provided the price difference is paid if any.

If you want to make a reservation now, you can do so any change of your travel destination and travel date or both without any change fees. This applies to all new reservations made until May 31 for travel between now and December 31, 2020. (For holiday reservations, please see terms and conditions).

For the source, click Here

flyadeal

If you have a confirmed reservation between March 21 and April 3, 2020:

  • The company will cancel your reservation and issue a credit equal to the fare paid for your canceled flight. This balance is valid for one (1) year from today.

To use your balance on a new reservation, just visit flyadeal.com and choose credit shell as the method of payment. You must enter the current reservation number to redeem the balance against the new reservation you make.

If you have a confirmed reservation between April 4 and April 15 2020

If you have an existing reservation, or are considering making a new reservation, you can change your flight history without a change fee for all flights until 15 April 2020.

Last update: March 20, 2020

For the source, click Here

The information in this report may change at any time. We will update it whenever needed.

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