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Thursday January 14, 2021

Complaint against Amazon in Norway for cancellation of the Prime service

The Consumer Council in Norway announced today, Thursday, that a legal complaint has been filed with the Norwegian Consumer Protection Agency and the American e-commerce giant Amazon for violating the provisions of the “unfair commercial practices directive” in Norway.
The council said in a statement on its website, that the complaint refers to the obstacles that the Amazon company puts before consumers wishing to cancel their subscription to the paid Amazon service, “Amazon Prime”.

Bloomberg News quoted the council as saying that its analysis showed that customers who want to cancel their subscription to the service face a large number of difficulties, including moving between complex lists and vague formulations, confusing options, and repeated alerts.

According to the council, 16 different consumer protection organizations in Europe and the United States are moving against Amazon because of the council’s report that it violated the rules of fair trade practices.

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