JD Power, a data analytics company, recently released its North American Airline Customer Satisfaction Survey which rates the top airlines in the US based on customer satisfaction. The study considers several factors including reservation, check-in, boarding, baggage, aircraft, flight crew, in-flight services, and costs and fees. The results are divided into three categories – First/Business class, Premium Economy, and Economy/Basic. The survey will be expanded in the future to include additional factors such as connectivity, in-flight entertainment, food and beverage, airline lounges, and amenities.
FQA:
1. What is the North American Airline Customer Satisfaction Survey?
The North American Airline Customer Satisfaction Survey is an annual survey conducted by data analytics company JD Power to rate the top airlines in the US based on customer satisfaction.
2. What factors are considered in the survey?
The survey considers factors such as reservation, check-in, boarding, baggage, aircraft, flight crew, in-flight services, and costs and fees.
3. How are the results of the survey divided?
The results of the survey are divided into three categories – First/Business class, Premium Economy, and Economy/Basic.
4. Will the survey be expanded to include additional factors in the future?
Yes, the survey will be expanded in the future to include additional factors such as connectivity, in-flight entertainment, food and beverage, airline lounges, and amenities.
5. Which company conducts the North American Airline Customer Satisfaction Survey?
The survey is conducted by data analytics company JD Power.
